RabbitMQ is installed but the service is missing

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[Origin]: https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Knowledgebase_Articles/RabbitMQ_is_installed_but_the_service_is_missing

Overview

RabbitMQ is installed but the service is missing in Orion Service Manager:

Missing RabbitMQ

RabbitMQ missing

Environment

NPM version 12 and later

Cause

RabbitMQ service was already registered in Erlang registry

Resolution

On the Orion server,

1. Run the following command, and then install:

C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmq-service.bat install

Note:

  • If the output shows something like the following:
  • RABBITMQ_SERVICENAME!
  • It means that service already exists – only updating service parameters

2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
and remove this key.
3. Run the following command again:

C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmq-service.bat install

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